Global leader in safe, high performance waterproofing, cleaning and conditioning for outdoor gear


Customer Service Charter

Nikwax prides itself on the level of customer service offered and we aim to maintain this at all times.

If you have a query concerning any products from our range or a question concerning the application please do not hesitate to contact us.

There are several ways to contact the Customer Service team. You can either:

Call us on: 01892 786410
Email us at:
Send a request to us from our ‘Contact Us’ section on our website
Or you could check our FAQ’s section on the website

Our office hours are: Monday – Friday    09.30 – 16.30

We aim to answer all UK based queries within 3 working days.

All queries from outside the UK will be forwarded onto the correct department on the next working day for contact to be made.

In the future we are aiming to gain an ISO award for Customer Service.

As a Team we are always striving to improve, and any feedback you give would be gratefully received.